Common Questions
Common questions about eligibility, COA verification, ordering, and payment workflow.
Contact PEPTQHow do I request access?
Use the Request Research Access workflow and provide institutional/research details.
Where are COAs?
Use the COA Library and lot verification tools. Direct COA files use root /coa/ URLs.
How does ordering work?
Approved orders are reviewed, invoiced, and released after payment confirmation.
Where is support?
Public users should use Contact. Approved member support is inside the member portal after login.